No - We do not have a printed catalog. All of our items are listed on our website.
Do you sell wholesale?
We are not set up for wholesale accounts, just retail.
Do you have swatches?
We do offer swatches on some of our fabric items. Please call our office or email us through the contact us page for further information. For braided rugs, if a swatch is not listed under the pattern you wish to see, we typically recommend ordering a small piece from the collection so you can see the colors and pattern scheme in person.
Do you offer custom window treatments?
We do not offer custom window treatments or alterations to the standard items we carry.
How do I determine what size curtains I need for my window?
It is recommended to order enough material to cover double the width of your window. This allows for plenty of gathering in the curtains.
How do I redeem a promo code or coupon?
Once you start the checkout process, on the page that you select your shipping method, there is a link at the top of the page asking if you have a coupon. Click on "Have A Coupon?". This will expand the coupon code box. Enter your coupon code and click on "Apply".
Do you ship internationally?
We do ship orders internationally via the US Postal Service, and in some cases, FedEx. Once you add the items to your shopping cart, you can view the cart, where you can estimate the shipping charges by changing the country and putting in your postal code. Please note that customs and duty charges are not included in the shipping amount. These will be assigned by Customs and the delivery company, and you will be notified upon delivery as to the amount. Delivery times are a little longer than here in the states, but the USPS or FedEx web site should be able to provide a pretty good delivery estimate based on our zip/postal codes (we ship from 46158).
How quickly can I expect to receive my order?
Orders typically ship within 24 business hours, and delivery will take 1-5 business days, depending on the service selected as well as the delivery zip code. Items shipping directly from the manufacturer may take longer.
How do I track my package?
As long as an email address is submitted in the checkout process, you will receive an automated email once your package is processed for shipment. This provides a link to the shipping provider based on the tracking number for your shipment. Please note that tracking is not immediately available for packages, as the delivery companies need time to upload the data into their system. This information typically updates once the delivery company updates its system overnight.
Can I return this?
We expect your order to arrive in perfect condition, but if you are disappointed for any reason, please call us at 1-800-975-3713 or send an email through the contact us page within 30 days of receipt of your order. If anything needs to be returned, we will provide a return authorization number (RA#) and instructions for returning the merchandise. Once your return is received, you can expect your refund within 7 business days. Return shipping charges are the buyer's responsibility, and original shipping charges are non-refundable. Items must be returned in new, sellable condition and in their original packaging in order to qualify for a refund. Any returns received outside of this may incur restocking fees that will be removed from the refund.
How do I get a replacement for a damaged or defective item?
If any item arrives damaged or defective, please contact our customer service department immediately to discuss the issue. We can be reached at 1-800-975-3713 or you can send us an email through the contact us page.